{"id":191,"date":"2018-04-21T17:40:49","date_gmt":"2018-04-21T17:40:49","guid":{"rendered":"https:\/\/cyflexdoc.wpengine.com\/?page_id=191"},"modified":"2024-01-04T12:21:39","modified_gmt":"2024-01-04T17:21:39","slug":"how-to-get-help","status":"publish","type":"page","link":"https:\/\/cyflex.com\/index.php\/how-to-get-help\/","title":{"rendered":"How to Get Help"},"content":{"rendered":"<h2><span style=\"color: #ff6600;\"><strong><u>TRP IS HERE TO HELP<\/u><\/strong><\/span><\/h2>\n<h3><strong>TRP Assistance Methods<\/strong><\/h3>\n<ul>\n<li>Via JIRA Issue System: <a href=\"https:\/\/max.cybermetrix.com\/jira\">https:\/\/max.cybermetrix.com\/jira<\/a><br \/>\n<em>(if you do not have a JIRA user account, contact <a href=\"mailto:Jennifer.schuck@trplabs.com\">cyflex.support@trplabs.com<\/a>)<\/em><\/li>\n<li>Via Email: <a href=\"mailto:cyflex.support@trplabs.com\">cyflex.support@trplabs.com<\/a><\/li>\n<li>Via Phone: +1 <span class=\"ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">812-314-1018<\/span> \u2013 \u201cCyFlex Support\u201d<\/li>\n<\/ul>\n<h3><strong>Information needed to help expedite your request:<\/strong><\/h3>\n<ul>\n<li>Site, Node Name, CyFlex Version<\/li>\n<li>Date\/Time issue observed<\/li>\n<li>Overview of issue:\n<ul>\n<li>Symptoms observed<\/li>\n<li>Correlations to possible root causes<\/li>\n<li>How to reproduce<\/li>\n<li>Error messages received<\/li>\n<\/ul>\n<\/li>\n<li>Operational impact assessment:\n<ul>\n<li>Blocks all work<\/li>\n<li>Significantly reduces functionality<\/li>\n<li>Nuisance<\/li>\n<li>Feature enhancement<\/li>\n<\/ul>\n<\/li>\n<li>Additional helpful information (if applicable)\n<ul>\n<li>Name of the application that has the problem.<\/li>\n<li>Name of a specification file that was used when the problem occurred.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>TRP IS HERE TO HELP TRP Assistance Methods Via JIRA Issue System: https:\/\/max.cybermetrix.com\/jira (if you do not have a JIRA user account, contact cyflex.support@trplabs.com) Via Email: cyflex.support@trplabs.com Via Phone: +1 812-314-1018 \u2013 \u201cCyFlex Support\u201d Information needed to help expedite your request: Site, Node Name, CyFlex Version Date\/Time issue observed Overview of issue: Symptoms observed Correlations [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-191","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/pages\/191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/comments?post=191"}],"version-history":[{"count":0,"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/pages\/191\/revisions"}],"wp:attachment":[{"href":"https:\/\/cyflex.com\/index.php\/wp-json\/wp\/v2\/media?parent=191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}